Frequently Asked Questions

Theaters

How can I update a theater?

Know something we don't? If you have updated movie theater information, you can send it to .

How can I set the status for a theater to 'Closed'?

Just leave the status blank. If a theater status is completely blank, we assume it is closed.

When will my submission be posted?

We usually post new theater submissions within a day or two.

Photos

How do I upload a photo?

To upload a theater photo, you must upload the photo from the photo gallery page for that specific theater.

  1. Find a theater page.
  2. View the theater’s photo gallery.
  3. Click on the ‘Add photo’ link.
What formats do you support?

You can upload all three standard image formats: JPEG, GIF, and PNG.

Which license should I use?

That's up to you. We recommend reviewing all available licenses and picking one that feels right for you.

Can I upload photos taken by someone else?

You should only upload a photo taken by someone else if you have permission from the original photographer to do so.

How can I rotate my photo?

We don't support rotating uploaded photos currently. If you need to rotate a photo, just delete the photo, rotate the original file on your computer, and then reupload it.

Accounts

How can I retrieve my lost password?

You can request a new password here.

My email address has changed. How can I reset my password?

If you can't login because your email address has changed, please email .

I tried to reset my password, but it's not working. Can you send me a temporary password?

Yes. Just email us at and we'll send you a temporary password. Once you've logged in, you can edit your account information (including password) from your member profile page.