I happen to work at this Regal. So allow me to share from an employee’s perspective on any of these issues.
First and foremost, the everpopular mice issue.
Yes we have mice. I can’t exactly support my argument with “So what? All buildings in NYC have mice! GIVE US A BREAK,” because we are a corporate company whom deals with those matters in a professional manner. Managers have constantly gotten in contact with exterminators and they do the best they can to resolve this problem but we can only go so far. Them mice are tricky animals. And don’t worry, they would never get in your popcorn. We pop our popcorn every five minutes are so, so it is hot and fresh. Plus these is no way a mouse could ever climb in there because the only opening is on the front where we have access to it. I have dealt with this machine may times to know this.
High prices. Yes ridiculously high. I feel guilty giving a person a popcorn after they spend 5.50 on it. The one thing that upsets me the most is when customers complain to my face telling me that we should consider lowering these prices. Besides the fact that I DON’T CONTROL THE PRICES along with everyone else who works at the theater, there is good reason for this. As mentioned before, yes rent in Manhatten is expensive. If anyone has ever used a premere ticket or a VIP pass from any Regal, you may notice on the back the fine print which states that only in Manhatten an extra surcharge of 1.50 may be applicable.
Movie tickets are currently 10.75. Keep in mind that a huge chunk of it goes to the producers, directors, actors, etc. I’m not exactly sure what percentage we get but it is highly insignifant in comparison with our concession prices.
We are trained to be good salesmen. We upsell whenever we can. It is policy that we do so. So don’t get mad at us when we do it. I have had some customers give me this response “Just GET ME what I asked for.” I usually politly tell them that we have to do it. Sometimes they get even more angry so I simply tell them “Sir, if you have a problem you can go to www.regalcinemas.com, write a complaint, give them my name and date of visit, and they’ll be happy to know I’m doing my job.
Really the money in concessions is barely enough for us to pay rent, pay employees(including nightcrew), buy more products, etc. It’s a buisness. The law of supply and demand definetly apply here. No one is allowed to bring in outside food or drink products unless it is water or unless they are diabetic. I have had one customer said she was going to bring their own food next time. I told her she wasn’t allowed to and she said that I wouldn’t know anyway. I was offended. Things like that effect my paycheck. It is truely an insult.
Simply… if you’re not hungry, do not buy food.
If you want free food?
Sign up for our Regal Crown Club. It’s FREE! What do you get? Free small popcorn on tuesday, every tuesday no matter what. Every dollar you spend you get a point that can get you free stuff (popcorn, soda, AND movie tickets).
If you’re looking for a “deal” (used loosely) get a combo and you can get a candy for two dollars instead of 3.75. That’s the best kind of deal we can give right now. It is working great however.
Marques… us being lazy? Ridiculous. You’re being lazy here. Just walk inside and check. We just want to show the popular movies on the marque. How boring would it be if we ran on the marque every single movie… It would take quite some time.
I hope that answers some of the concerns that were on this board. If you guys have another question please feel free to comment on contact me. I’ll be happy to answer.
I happen to work at this Regal. So allow me to share from an employee’s perspective on any of these issues.
First and foremost, the everpopular mice issue.
Yes we have mice. I can’t exactly support my argument with “So what? All buildings in NYC have mice! GIVE US A BREAK,” because we are a corporate company whom deals with those matters in a professional manner. Managers have constantly gotten in contact with exterminators and they do the best they can to resolve this problem but we can only go so far. Them mice are tricky animals. And don’t worry, they would never get in your popcorn. We pop our popcorn every five minutes are so, so it is hot and fresh. Plus these is no way a mouse could ever climb in there because the only opening is on the front where we have access to it. I have dealt with this machine may times to know this.
High prices. Yes ridiculously high. I feel guilty giving a person a popcorn after they spend 5.50 on it. The one thing that upsets me the most is when customers complain to my face telling me that we should consider lowering these prices. Besides the fact that I DON’T CONTROL THE PRICES along with everyone else who works at the theater, there is good reason for this. As mentioned before, yes rent in Manhatten is expensive. If anyone has ever used a premere ticket or a VIP pass from any Regal, you may notice on the back the fine print which states that only in Manhatten an extra surcharge of 1.50 may be applicable.
Movie tickets are currently 10.75. Keep in mind that a huge chunk of it goes to the producers, directors, actors, etc. I’m not exactly sure what percentage we get but it is highly insignifant in comparison with our concession prices.
We are trained to be good salesmen. We upsell whenever we can. It is policy that we do so. So don’t get mad at us when we do it. I have had some customers give me this response “Just GET ME what I asked for.” I usually politly tell them that we have to do it. Sometimes they get even more angry so I simply tell them “Sir, if you have a problem you can go to www.regalcinemas.com, write a complaint, give them my name and date of visit, and they’ll be happy to know I’m doing my job.
Really the money in concessions is barely enough for us to pay rent, pay employees(including nightcrew), buy more products, etc. It’s a buisness. The law of supply and demand definetly apply here. No one is allowed to bring in outside food or drink products unless it is water or unless they are diabetic. I have had one customer said she was going to bring their own food next time. I told her she wasn’t allowed to and she said that I wouldn’t know anyway. I was offended. Things like that effect my paycheck. It is truely an insult.
Simply… if you’re not hungry, do not buy food.
If you want free food?
Sign up for our Regal Crown Club. It’s FREE! What do you get? Free small popcorn on tuesday, every tuesday no matter what. Every dollar you spend you get a point that can get you free stuff (popcorn, soda, AND movie tickets).
If you’re looking for a “deal” (used loosely) get a combo and you can get a candy for two dollars instead of 3.75. That’s the best kind of deal we can give right now. It is working great however.
Marques… us being lazy? Ridiculous. You’re being lazy here. Just walk inside and check. We just want to show the popular movies on the marque. How boring would it be if we ran on the marque every single movie… It would take quite some time.
I hope that answers some of the concerns that were on this board. If you guys have another question please feel free to comment on contact me. I’ll be happy to answer.
-NYN