My teenage daughter and two cousins were dropped off at this theatre on 12.27.13. I was called to come back within 30 minutes because they were put out for going into the wrong movie. They denied it, saying they went to the restroom and returned to Rachel and security throwing them out. When I got there Rachel said she and the security guard saw my girls go in the wrong movie and that constituted them being put out. She refused to get the security guard to tell me the same. Several people told me Rachel was lying on my girls. I could not get a refund. The manager over Rachel told me it was her word and the security guard was busy. The Bartlett police officer whom she called was no help either. He was there on behalf of Rachel. This Rachel doesn’t have a last name and her manager wouldn’t give me his name. It is unfair to treat children like this, girls in the dark outside in the cold. I will never patronize this place again.
My teenage daughter and two cousins were dropped off at this theatre on 12.27.13. I was called to come back within 30 minutes because they were put out for going into the wrong movie. They denied it, saying they went to the restroom and returned to Rachel and security throwing them out. When I got there Rachel said she and the security guard saw my girls go in the wrong movie and that constituted them being put out. She refused to get the security guard to tell me the same. Several people told me Rachel was lying on my girls. I could not get a refund. The manager over Rachel told me it was her word and the security guard was busy. The Bartlett police officer whom she called was no help either. He was there on behalf of Rachel. This Rachel doesn’t have a last name and her manager wouldn’t give me his name. It is unfair to treat children like this, girls in the dark outside in the cold. I will never patronize this place again.