We recently saw a show Ironman in the new theater. Our ticket shows theater 5. When we first got in the theater it was chaos, no one showed us where theater 5 was. We finally figured out it was on the second floor, but the signs says Indiana Jones. One movie goer went downstairs to ask and verified Ironman will be showing up there. So we waited until Indiana Jones is over, normally the cleaning crew would come in and clean the theater, we waited and finally decided no one will be cleaning. We got in the theater and sat down and waited for the show. My son decided to go downstairs to buy refreshments, but decided the line is too long. On his way up an usher asked him where he was going so he said to watch Ironman.. the usher told him that Ironman is not showing upstairs, but downstairs in theater 4. I lined up to buy refreshments, the place was messy, wet counters and the counter crew was in chaos and confused. One girl opened the popcorn machine, not knowing it was in the process of popping kernels. She finally realized this when the lid opened up and few kernels hit her on the face. Overall… this place needs better management, training for the theater crew, tickets should be accurate, lines should be manage, better signs…etc…
We recently saw a show Ironman in the new theater. Our ticket shows theater 5. When we first got in the theater it was chaos, no one showed us where theater 5 was. We finally figured out it was on the second floor, but the signs says Indiana Jones. One movie goer went downstairs to ask and verified Ironman will be showing up there. So we waited until Indiana Jones is over, normally the cleaning crew would come in and clean the theater, we waited and finally decided no one will be cleaning. We got in the theater and sat down and waited for the show. My son decided to go downstairs to buy refreshments, but decided the line is too long. On his way up an usher asked him where he was going so he said to watch Ironman.. the usher told him that Ironman is not showing upstairs, but downstairs in theater 4. I lined up to buy refreshments, the place was messy, wet counters and the counter crew was in chaos and confused. One girl opened the popcorn machine, not knowing it was in the process of popping kernels. She finally realized this when the lid opened up and few kernels hit her on the face. Overall… this place needs better management, training for the theater crew, tickets should be accurate, lines should be manage, better signs…etc…